CANCELLED TRIP
Our boat tours are necessarily at the mercy of the weather. Although we check weather forecast on daily basis, it is still not 100% reliable. Also, there is a minimum of people requested for each tour. That is why, in case of bad weather, or if we don’t book enough people for that day, the trip can be postponed or cancelled. Sometimes, if the weather is questionable, we can also change the route of our tour or postpone the departure time. If the trip is cancelled, and you are not able to go some other day, we will give you a full refund. If the clients wants to cancel the tour, it needs to be cancelled minimum 24 hours before the trip to get a full refund. All the costs of the bank transaction for making the refund are paid by the Client.
CHANGES TO RESERVATIONS
Any changes from the Customer must be made by telephone to Agency’s office at +385 91 523 0860, by e-mail at providenca.trogir@gmail.com or directly in Agency’s Office. Changes in reservations which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. Providenca Travel & Charter agency reserves the right to adjust the price according to the changes in reservation. The boat excursions depend of the weather forecast and the Agency reserves the right to change the date of departure in case of unfavourable weather conditions. In case of unfavourable weather conditions the agency will organise the excursion on the next suitable day or will refund the money to the guests.
CANCELLATION POLICY
Any cancellation from Costumer must be made in written form, by e-mail at providenca.trogir@gmail.com , or directly in Agency’s Offices.
– For a reservation cancelled more than 24 hours prior to departure, the Agency will make a full refund ( All the costs of the bank transaction for making the refund are paid by the Client.)
– For a reservation cancelled less than 24 hours prior to departure, the total price of the reservation will be charged.
– In case of no-show, the total price of the reservation will be charged.
In case of bad weather, or if we don’t book enough people for that day, the trip can be postponed or cancelled. Sometimes, if the weather is questionable, we can also change the route of our tour or postpone the departure time. In case of cancellation total amount will be refunded. All the costs of the bank transaction for making the refund are paid by the Client.
In cases where the Customer cannot take the tour he/she has booked as a consequence of force majeure, Agency will refund the total amount. Agency may require the Customerto provide the confirmation of inability to participate in the tour. All the costs of the bank transaction for making the refund are paid by the Client.
RENTAL CANCELLATION
Should the Client and his crew cancel the rental for any reason after entering into an agreement with the Providenca Travel & Charter, Providenca Travel & Charter will retain the whole amount paid for rental.
Should the Client cancel the rental 4 weeks or more prior to the vessel rent period, Providenca Travel & Charter will retain 30% of the rental price. All the costs of the bank transaction for making the refund for the rest of the amount are paid by the Client. Should the Client cancel the rental less than 4 weeks prior to the vessel rent , Providenca Travel & Charter will retain the whole amount. Where a Client has insured himself for the hiring of a vessel rent but has subsequently cancelled the boat hire for justified reasons the insurance company may offer the Client compensation. Providenca Travel & Charter reserves the right to substitute a boat when the reserved boat is damaged due to unforeseen circumstances, e.g. natural disasters causing water damage, etc. In this instance, Charter will provide a boat with an equal or better specification than the boat reserved. This clause ceases to apply in the case of war, terrorist activities, natural and nuclear disasters or other unforeseen circumstances that could be defined as an Act of God. In this instance, Charter is not obliged to pay compensation to the Client.
COMPLAINTS
If the Client and his crew have any complaint during the boat chartering period, they should inform the Providenca Travel & Charter about it who will endeavour to resolve any problems. Only objections and complaints presented in written form during the boat inspection will be taken into consideration. All eventual disputes that are not peacefully resolved will fall under the jurisdiction of the appropriate court in Trogir. All complains during boat tours should be made max. 24h after finish of that tour. Providenca Travel & Charter is not responsible for weather conditions on sea and if some attraction (like Blue cave) is closed because it is not in our power. Only thing that we are responsible for is boat condition and skipper service. Client is never hold responsible for whole bigger damage except when he is drunk or in similar events.
These Conditions are governed by and construed in accordance with the laws of the Republic of Croatia.
